Our Services

Mortgage Broking

We believe brokers are meant to be making relationships, conducting appointments, and generating sales whilst admin tasks can be managed by our back-office experts. This frees up 80% of the time which was previously being spent on tit-bit admin tasks keeping them from devoting their time wholly and fully on meeting new clients and writing loans for them. You could hire an admin person or staff in your office but that would cost heavily to your pocket, whereas with 101 Support you get the same assistance and professionalism for half the cost. Your admin staff member can work with your clients, reassemble documents, forward applications, and verify documents, do pricing, valuations, submissions and much more. Your Virtual Employee may have enough to manage calls, revert to emails, handling social media platforms, etc. We have various mortgage brokers both individuals and groups using our services across Australia.

We are well experienced on different aggregators software’s. Get in touch today to take your business to the next level.

Financial Planning

Being a Financial Planner is an extensive job given that you’re literally planning and strategizing the determinant input and output of the business and therefore defining its profits, loss, and investment pillars. Further, you need to be constantly up to date with the market trends to keep updating your education and practice that knowledge to obtain accreditation. After such effort, if you must put in the time for admin tasks then it becomes all pointless. It can be extremely beneficial to have a Virtual Employee who can manage all of the admin duties for you. They can further update clients on the status of their insurance and other policies, coordinating with insurance officials, and sorting medical or claim reports. Besides financial matters, your Virtual Employee can look after admin tasks like managing emails, social media, calls, webinars, meetings, and sorting your schedule accordingly. They can also regularly update your blog spaces with important information and design and send out newsletters to your clients. Anything relating to managing the system, making the processing simpler by sorting documents and mailers to stay in touch with your clients can be handled by your Virtual Employee.

Accounting & Bookkeeping

Virtual Employees are experienced professionals with knowledge of accounting, calculating, and record-keeping all your business finances. They are well-versed in handling customer debts, accounts, returns, and invoices as per official procedures. They are also efficient with accounting software that is now more reliable with the economy turning all-digital, sending invoices, and accounting on the same. Your Virtual Employee from 101 support will provide you a tailor-made bookkeeping service, maintaining books to ensure your business growth remains unhindered. We have a vast network of people with finance and accounting backgrounds that can suit your important business requirements. The key to make your clients feel like they matter the most is to give them time, listen to their needs, respond to them promptly and find a perfect solution for them. All this is only possible if you have a helping hand and we can be that hand for you.

Real Estate

Initially, Virtual Staff for the Real Estate Industry clients was mainly used to provide services for the property management team. Our Virtual Property Managers handled incoming calls and emails from tenants addressing any issues they might have with their property. Once the issue is recorded, the property manager would then liaise with the landlords, talk-out quotes, take approvals from the landlords and coordinate with both to have the issue fixed and fulfill the tenant’s requirements. They would also regulate monthly statements or yearly ones for landlords and follow up for pending rent. As the business and work expand different departments utilize virtual staff as one of their main beneficiaries is the sales teams. They use Virtual Staff to record and maintain a database for every real estate categorized property corresponding with interested buyers. The Sales Agents capture all the details of the customers at the time of inspection, then scan that paper and forward it to their Virtual Staff. Virtual Employees then add all the details on a Customer Relationship Management platform which is then used to follow up.

All Admin Jobs

Finding it hard to keep up with all the follow-ups, tracking daily emails, calls, and texts while notifications keep popping and eventually die out? Appoint a Virtual Employee from 101 Support and forget worrying about managing your contacts phones, e-mails as s/he keeps all the upcoming events noted to manage schedules accordingly. As you handle more complex tasks, your virtual employee will have your back in managing all the backend work. Does your phone keep ringing all the time without you being able to take calls and seldom are able to call back? We all know that without regular follow-ups maintaining an emotional touch it becomes difficult to convert clients or build a good name in your industry. This is where a VE helps, they can make/take calls on your behalf to potential clients or check-up with existing ones to see if they were satisfied with the service or if they are looking to get anything else done too. Businesses across the world are operating in this way through offshore call centers but even if you have a small business you can simply install decent software on their desktop and utilize the same services as per your business needs.