How does the process work?

We will come and visit you where ever you are for your first appointment. During this 1st meeting, we understand you and your needs. We also try to understand what duties you will like your personal employee to do. Based on the duties, we note down a few qualities and qualifications your perfect match would need to have. Please note this appointment comes with no obligation and would not cost you anything if you do not proceed.

Once the agreement is signed between 101 Support and yourself, we then go and hunt a staff member for you who would mitigate your needs properly. We shortlist three people and bring them to you. You then choose the one you like. This process takes one week.

After you have chosen your staff member we then complete the police checks, reference checks and background checks on that person. This takes another 1 week.

After that your personal employee is all yours. You have this personal employee for as long as you want. It is up to you on how long you would want to provide training for as it based on your individual and business needs.

The staffs’ works Monday to Friday 10am-6pm and 9am-1pm on Saturdays.

What services can a virtual employee provide?

A virtual employee is completely dedicated to you and your business. You can pretty much allocate any task that to your employee that they can complete being in their office. We help with clients with managing their diary, booking meeting, entering applications, data entry, booking and confirming appointments, lead generation and so on. We can also help you with your personal stuff such as booking appointment with your hair dresser, booking your dog in for groomer, booking you a table at your favourite restaurant and many more.

What happens if I don’t like my employee after starting the contract?

We are happy if you are happy. As you will be conducting the final interview, we insist of being sure before selecting your employee. With that being said, we do understand that sometimes you may make a wrong judgement call. In such instance you speak to your relationship manager and we will most likely replace the staff. Please note this does not change your payment schedule and your payments are not put on hold whilst we are looking for a new staff member. We usually do have quite a lot of employees handy.

How reliable is the staff?

Every staff member employed by 101 Support must go through intensive checks. They go through police checks, reference checks with previous employer and a panel of interviews before they are hired. They also sign a legal contract which clearly states that failing to maintain and protect privacy of any individual or business or being involved in any kind of illegal activity will result in a fraudulent case being lodged against that individual.

In saying that, the entire 101 Support employees come from a well renowned background. All the staff members work hard to support themselves and their family. Most of them have work history with multi-national brands such as Royal bank of Scotland, American express etc. They are genuine people looking to excel in their career.

How do I communicate with my employee?

Each employee has their own individual landline as well as Skype account. You can use either to communicate with your employee. We recommend you keep your employees’ number on speed dial as you will most likely be talking to them a few times during the day.

What if I don’t like any of the three candidates presented to me?

We strongly believe that you will like one of the three presented to you as they are chosen after understanding your requirements. In case you do not like any of the shortlisted candidates we will keep searching for you until we find your perfect match. If after interviewing 10 candidates you still do not like anybody, we will unfortunately have to stop our search. Please note the initial $500.00 is non-refundable.